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Three User-Friendly Formats With Real ServiceNow CIS-HAM Questions

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q113-Q118):

NEW QUESTION # 113
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

A. Maintenance agreements
B. Storage costs
C. Warranty costs
D. Replacement parts

Answer: A,D

NEW QUESTION # 114
Why may users request loaner assets even when the requested asset is not available in the local stockroom?

A. The request creates an automatic transfer order to move assets from a warehouse with in stock assets.
B. The request automatically creates a purchase order to obtain the assets from a vendor.
C. The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
D. The wait-listed loaner asset requests provide visibility to the demand for loaner orders.

Answer: D

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loaner assets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.
The other options are not correct because:
The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms.
The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows. Transfer order flows are managed by the stock manager using the Transfer Order Management module.
The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.
Reference:
ServiceNow Hardware Asset Management: Loaner Asset Requests
ServiceNow Hardware Asset Management: Request a loaner asset
ServiceNow Hardware Asset Management: Waitlist a loaner asset request
[ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]
[ServiceNow Hardware Asset Management: Transfer orders]
[ServiceNow Hardware Asset Management: Transfer Order Management]
[ServiceNow Hardware Asset Management: Purchase orders]

NEW QUESTION # 115
When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?

A. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
B. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
C. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.
D. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.

Answer: B

NEW QUESTION # 116
Select the three main components of the data certification process. (Choose three.)

A. Certify the certification
B. Create the certification schedule
C. Create the certification filter
D. Run the certification
E. Assign the certification tasks

Answer: B,C,D

NEW QUESTION # 117
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

A. Quarterly
B. Monthly
C. Weekly
D. Daily

Answer: C

Explanation:
The Hardware Asset Management Content Service is a feature that enables customers to opt-in to receive updated content from ServiceNow, such as hardware model normalization rules, software recognition patterns, and SaaS product categories12.
When opted-in to the Hardware Asset Management Content Service, the updated content is downloaded to the customer instance from ServiceNow weekly2. This helps customers to keep their hardware and software inventory normalized and accurate with the latest data from ServiceNow.
The other options, such as monthly, daily, or quarterly, are incorrect, as they do not match the frequency of the Hardware Asset Management Content Service updates2. References: 1: Hardware Model Normalization - Product Documentation: Vancouver - ServiceNow 2: Content Library for IT Asset Management - ServiceNow

NEW QUESTION # 118
......

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